Frequently Asked Questions

How many documents can I send each month?

The Personal plan allows you to send 10 envelopes per month, namely 60 per year.
The Standard plan allows you to send 20 envelopes per month, namely 120 per year¹.
The Business Pro plan allows you to send 20 envelopes and 20 invoices per month, namely 240 per year².
If you need a personalized plan with higher limits, you can contact us so we can work together to create a solution adapted to your needs.

Can I exceed the limit of documents provided in my plan?

Each plan equals a number of invoices to send. However, we understand that you can have bigger needs in terms of invoicing. We thus accept a reasonable exceeding of the number of invoices included in your plan and invite you to fully use Eurosign services while respecting our reasonable use policy.

How will I be charged to use Eurosign?

A monthly plan corresponds to a monthly direct debit. If you choose the annual plan, your payment will be annualized.

Is my monthly or annual plan automatically renewed?

The monthly and yearly plans are automatically renewed so you can keep sending invoices and documents to sign without interruption.

How can I change my subscription ?

You can modify your subscription from the Eurosign interface or contact our customer service at contact@eurosign.com

What payment methods are supported?

You can fill in your credit card, Apple Pay or Google Pay information safely from the Eurosign app. Feel free to contact our support team in case you want to use any other payment method.

Any questions?

Our support team is here to answer all your questions and help you to choose the plan that best suits your needs


Contact us