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What is an electronic signature?
A process of signing documents digitally that uses high-levels of encryption in order to ensure that the signature is legally verifiable and binding in the same way as a handwritten signature.
What makes timestamping different from recording the clock time of events?
By following eIDAS regulations and guidelines, Eurosign's timestamping service is more than a record of time. This service holds legal value and will electronically seal your document, guaranteeing its integrity.
When should I use timestamping?
You should use timestamping when a document's history and integrity are of utmost importance. Some examples of common use cases include:
- Dating intellectual property
- Legal documents to prove deadline compliance
- Online sales and auctions
- Invoices and payslips
What is long term archiving?
Long term archiving is the process of electronically sealing with an electronic signature and timestamping your document and its contents, preventing any modification and guaranteeing it's integrity, and then storing it in an eIDAS compliant storage environment that is maintained for you
What is the difference between a PDF invoice and Eurosign's electronic invoices?
Eurosign electronic invoices comply with all eIDAS regulations, which guarantees they are legally verifiable and binding so you have total legal protection. In the event of a dispute Eurosign can further ensure your legal protection by providing a complete, all-encompassing audit trail of the electronic invoice history.
Why can't I just sign documents using any document creation or editing application?
Signing documents through a document creation or editing application is not legally binding, and thus has no value. Through Eurosign's legally verified platform that complies with all EU regulations, as established in eIDAS, all documents signed through Eurosign are legally enforceable as if the document was signed using a handwritten signature.
Do I need a Eurosign account to sign documents through Eurosign?
No Eurosign account or special software is required to sign documents through Eurosign. When a signature request is sent to you, just click the link in the email which will open the document and provide instructions on how to sign it. After signing the document, you'll be given the option to make a free account to access a viewable history of the documents you have signed.
How can I track the status of my documents?
Through Eurosign's audit trail feature, detailed information about the status of documents is available to both the sender and receiver, including who it has been signed by, who has it been sent to, and if anyone has refused to sign. In order to access this information just sign into your account on the Eurosign website.
How will I be charged to use Eurosign?
To use Eurosign, subscribe to the plan that best fits your needs. For small and medium sized organizations, we recommend our Standard or Business Pro plan. For those who need sensitive documents signed that require the highest levels of security, we recommend the Business Pro plan. If your organization has more complex needs than the plans available, contact us and we will work with you to create a solution to best meet your needs.
Can I exceed my plan's signed document limit?
If your current plan's signed document limit is insufficient for your needs, you can upgrade to one of our other plans that better meets your needs. The signed document limit for each of our plans are as follows:
- The Personal plan has a limit of 10 documents per month.
- The Standard and Business Pro plans have a limit of 240 and 480 documents per year.
If you need a more personalized plan with higher limits, contact us and we will work with you to create a solution to best meet your needs.
Can I access my documents offline?
Accessing documents through Eurosign requires an internet connection.
Do clients require a Eurosign account to pay electronic invoices?
No Eurosign account is required to pay electronic invoices.
What document formats will Eurosign support for electronic signatures?
Our platform works with the most commonly used document formats such as PDF's and Microsoft Word .docx files. Thanks to Eurosign's proprietary engine you can also turn any PDF into an editable form instantly.
Are Eurosign electronic signatures secure?
Through Eurosign's high levels of encryption and digital security you can rest easy knowing that your important customer data and transaction information is protected and confidential. All Eurosign electronic signatures abide by existing EU customs regarding data security and integrity. This means that all electronic signatures through Eurosign are:
- Verifiable in real-time using forensic analysis of the signature's properties.
- Authentic and Unique thanks to Eurosign's digital certification process based on eIDAS mandated public keys that guarantees the signature is uniquely linked to the signatory.
- Tamper-proof through the use of industry standard encryption techniques that protect the integrity of not only signatures but the documents they are applied to.
- Non-disputable which means that signatories cannot deny that their signature is authentic thanks to the legal framework that Eurosign's eIDAS certified electronic signing process is built upon.
What is eIDAS?
eIDAS (electronic IDentification Authentication and trust Services) is a set of regulations passed by the EU that govern, among other things, the properties of legally binding electronic signatures within EU member states. In order to be considered a legally binding electronic signature within the EU, the electronic signature must be supplied through a framework that is compliant with the standards established through eIDAS. Because Eurosign is eIDAS certified, all electronic signatures made through Eurosign are legally binding throughout the EU, USA, and beyond.
Can timestamps only be added to electronic signatures?
The timestamping service can be used as a standalone service or in combination with electronic signatures.
What makes timestamping different from recording the clock time of events?
By following eIDAS regulations and guidelines, Eurosign's timestamping service is more than a time recording. Eurosign's timestamping service provides legal value and will electronically seal your document, guaranteeing its integrity.
Are payments through Eurosign secure?
Payments made through the Eurosign payments service are processed through Stripe, a world leader in secure digital payments, so you can accept payments through Eurosign and be confident that they will be secure.
What is the difference between long term archiving and simple file storage?
File hosting only provides a place to put your files. With Eurosign's long term archiving, not only are you getting file storage, that storage is eIDAS compliant and maintained for you so you can be confident in your document's security and that it can only be accessed by you. Your document is also electronically sealed with an electronic signature and its contents are timestamped, guaranteeing it's integrity and preventing any modification.
Are electronic invoices secure?
Electronic invoice payments are processed by Stripe, a world leader in secure digital payments, and once completed they are sealed, encrypted, and stored in a secure server only accessible by you.
How will I be charged to use Eurosign?
To use Eurosign, subscribe to the plan that best fits your needs. For small and medium sized organizations, we recommend our Standard or Business Pro plan. For those who need sensitive documents signed that require the highest levels of security, we recommend the Business Pro plan. If your organization has more complex needs than the plans available, contact us and we will work with you to create a solution to best meet your needs.
Do I need a Eurosign account to complete payments?
No Eurosign account is required to complete payments.
What payment methods are supported?
You can fill in your credit card, Apple Pay or Google Pay information safely from the Eurosign app. Feel free to contact our support team in case you want to use any other payment method.
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